1. Introduction
Welcome to AGM-Enterprise. These Terms and Conditions ("Terms") govern your engagement and use of security services provided by AGM-Enterprise ("Company," "we," "our," or "us"), as well as your access to our website, marketing materials, and related communications.
By engaging our services, signing a service contract, or otherwise communicating your acceptance — whether verbally, in writing, or electronically — you ("Client," "you") agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not engage our services.
These Terms apply to all individuals and organizations that contract with AGM-Enterprise for security personnel, consultancy, or any related services. Additional service-specific terms may apply and will be communicated to you at the time of contracting.
2. Service Agreement
All security services provided by AGM-Enterprise are governed by a formal Service Agreement entered into between the Company and the Client. The Service Agreement shall specify:
- The nature and scope of security services to be provided
- The location(s) where services are to be rendered
- The number of security personnel to be deployed
- The duration and operational schedule of the engagement
- The agreed remuneration and billing schedule
- Any special instructions, protocols, or requirements
No service shall commence until a written Service Agreement has been executed by both parties. Verbal commitments are not binding until confirmed in writing. AGM-Enterprise reserves the right to modify service arrangements with reasonable notice to accommodate operational requirements.
AGM-Enterprise personnel are employees of the Company and remain under the management, supervision, and direction of AGM-Enterprise at all times. Clients may not directly instruct, discipline, or reassign AGM-Enterprise personnel without authorization from management.
3. Payment Terms
The following payment terms apply to all engagements with AGM-Enterprise unless otherwise specified in the Service Agreement:
- Invoicing: Invoices are issued on a monthly basis in advance, unless agreed otherwise in the Service Agreement.
- Payment Due Date: Payment is due within 15 calendar days of the invoice date.
- Late Payments: A late payment fee of 2% per month (or part thereof) will be charged on outstanding balances beyond the due date.
- Advance Deposit: A security deposit equivalent to one month's service fee may be required before service commencement.
- Accepted Methods: Payment may be made via bank transfer, cheque, or any other method mutually agreed upon in writing.
- Disputed Invoices: Any invoice disputes must be raised in writing within 7 days of receipt. Failure to dispute within this period constitutes acceptance of the invoice.
- Price Adjustments: AGM-Enterprise reserves the right to revise service charges annually, with 30 days' prior written notice to the Client.
Services may be suspended without liability to AGM-Enterprise in the event of non-payment exceeding 30 days from the invoice due date.
4. Cancellation Policy
Either party may terminate the Service Agreement with the following notice requirements:
- Standard Contracts (Monthly/Ongoing): Either party must provide a minimum of 30 days' written notice of intent to terminate.
- Short-Term / Event Contracts: Cancellations made within 72 hours of the service commencement date will incur a cancellation fee of 50% of the total agreed service value.
- Immediate Cancellation by Client: Where the Client cancels without adequate notice, the full value of the remaining service period (up to 30 days) may be invoiced.
- Immediate Cancellation by AGM-Enterprise: We reserve the right to immediately terminate services in cases of breach of these Terms by the Client, non-payment, or threat to the safety of our personnel.
Deposits are non-refundable in the event of cancellation by the Client, except where AGM-Enterprise has materially failed to deliver contracted services.
5. Privacy Policy
AGM-Enterprise is committed to protecting the privacy and confidentiality of all information provided by our Clients. We collect and process personal data in accordance with applicable Indiai data protection laws and international best practices.
Information We Collect:
- Contact information (name, email, phone number, address)
- Company information and business details
- Security requirement details and site information
- Billing and payment information
- Website usage data (cookies, analytics, IP addresses)
How We Use Your Information:
- To provide and manage contracted security services
- To communicate about service updates, invoices, and reports
- To improve our services and respond to inquiries
- To comply with legal and regulatory obligations
Data Sharing: We do not sell, rent, or share your personal information with third parties except where necessary to deliver services (e.g., payroll providers, insurance), where required by law, or with your explicit consent.
Data Security: We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or destruction.
Retention: Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Upon termination of a service agreement, data is retained for a minimum of 5 years as required by law.
You may request access to, correction of, or deletion of your personal data by contacting us at agmenterprises002@gmail.com.
6. Client Responsibilities
The Client agrees to fulfill the following responsibilities throughout the duration of the service engagement:
- Safe Working Environment: The Client must provide a safe, lawful, and hazard-free working environment for AGM-Enterprise personnel deployed at their premises.
- Accurate Information: The Client must provide complete and accurate information regarding the site, security risks, and operational requirements prior to and during service delivery.
- Access and Facilities: The Client shall provide deployed personnel with reasonable access to amenities including shelter, rest areas, and toilet facilities as appropriate to the site conditions.
- Non-Interference: The Client shall not attempt to directly manage, reassign, or discipline AGM-Enterprise personnel without prior written authorization from AGM-Enterprise management.
- Reporting: The Client is responsible for promptly reporting any security incidents, emerging threats, or changes to the site environment to AGM-Enterprise management.
- Compliance with Laws: The Client shall ensure that their own operations comply with all applicable laws and shall not use AGM-Enterprise services in connection with any illegal activity.
- Timely Payments: The Client is responsible for making all payments in accordance with the agreed billing schedule.
7. Liability
AGM-Enterprise provides security services to reduce security risks, but cannot guarantee absolute prevention of all security incidents. The following limitations of liability apply:
- AGM-Enterprise's liability for any claim arising from the provision of services is limited to the total fees paid by the Client in the 30 days preceding the incident giving rise to the claim.
- AGM-Enterprise shall not be liable for indirect, consequential, special, or punitive damages, including but not limited to loss of profits, business interruption, or reputational harm.
- AGM-Enterprise is not liable for losses arising from Client's failure to disclose known security risks, or from events beyond the reasonable control of our personnel (force majeure).
- AGM-Enterprise maintains appropriate professional liability and employer's liability insurance. Details of coverage are available upon request.
- The Client agrees to indemnify and hold AGM-Enterprise harmless from claims arising from the Client's own negligence or failure to fulfill their responsibilities under these Terms.
Nothing in these Terms shall limit liability for death or personal injury caused by AGM-Enterprise's proven negligence or gross misconduct.
8. Termination
In addition to the Cancellation Policy set out in Section 4, the following termination provisions apply:
- Breach of Terms: Either party may terminate the Service Agreement immediately upon written notice if the other party materially breaches any provision of these Terms and fails to remedy the breach within 7 days of receiving written notice.
- Insolvency: Either party may immediately terminate the agreement if the other party becomes insolvent, enters administration, or ceases trading.
- Safety Grounds: AGM-Enterprise may immediately withdraw personnel and terminate the agreement if, in its reasonable judgment, the working environment poses an unreasonable risk to the health and safety of its personnel.
- Consequences of Termination: Upon termination, all amounts owed to AGM-Enterprise become immediately due and payable. AGM-Enterprise will cease providing services from the effective termination date. Any intellectual property, documentation, or equipment belonging to AGM-Enterprise must be returned promptly.
Termination of the agreement does not affect any rights or obligations that arose prior to the effective date of termination.
9. Governing Law & Dispute Resolution
These Terms and Conditions, and any Service Agreements entered into under them, shall be governed by and construed in accordance with the laws of the Islamic Republic of India.
Dispute Resolution Process:
- Negotiation: In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith negotiation within 14 days of written notification of the dispute.
- Mediation: If negotiation fails, either party may refer the dispute to mediation through a mutually agreed mediator. The costs of mediation shall be shared equally.
- Arbitration: If mediation is unsuccessful, the dispute shall be referred to binding arbitration in accordance with the Arbitration Act, 1940 (India), with arbitration proceedings to be held in Lahore, Punjab.
- Jurisdiction: The courts of Lahore, India shall have exclusive jurisdiction over any matters not resolved through arbitration.
These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings.
